Timeout issue affecting EVI and Octave

Resolved·Full outage

Latencies have returned to their normal levels and APIs operating normally.

Wed, Nov 5, 2025, 12:06 AM

(11 months ago)

Affected components

Nov 4, 2025, 11:52 PM

Nov 5, 2025, 12:06 AM

Text-to-speech API (TTS)

Empathic Voice Interface API (EVI)

Updates

Resolved

Latencies have returned to their normal levels and APIs operating normally.

Wed, Nov 5, 2025, 12:06 AM

Monitoring

EVI and Octave services were timing out connecting to models from approximately 11 - 11:35pm EST. Issue seems resolved now, and team is monitoring

Tue, Nov 4, 2025, 11:52 PM(14 minutes earlier)